1. Our Commitment to Your Privacy

This Privacy Policy explains how Radiant Life Wellness (referred to as “we”, “us”, or “our”) collects, uses, discloses, and protects your personal and health information. We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health records legislation. As a provider of allied health services (Chiropractic and Remedial Massage), we treat all health information we collect as strictly confidential and “sensitive information” under the law.

 

2. What Information We Collect

We only collect the information necessary to provide you with high quality clinical care and manage our clinic operations. This includes:

• Personal Details: Your name, date of birth, contact details (phone, email, address), and emergency contact/next of kin.

• Sensitive Health Information: Detailed musculoskeletal and neurological histories, symptoms, lifestyle factors, treatment plans, clinical notes, and physical assessment results.

• Diagnostic Reports: X-rays, MRI scans, CT scans, ultrasound results, and referral letters from other healthcare practitioners.

• Government and Billing Identifiers: Medicare card numbers, Department of Veterans’ Affairs (DVA) file numbers, private health insurance details, and financial transaction histories.

 

3. How We Collect Your Information

We collect information directly from you in several ways:

• Digital and Physical Forms: Via our new patient intake forms, online booking portals, and consent forms.

• In-Clinic Consultations: Information you verbally communicate to our chiropractors or remedial massage therapists during your appointments.

• Website and Digital Analytics: When you interact with our website, we may collect basic technical data (such as cookies or IP addresses) to improve our online experience. In some cases, we may collect information about you from third parties, such as your referring General Practitioner (GP), medical imaging providers, or your authorised Aged Care package manager.

 

4. How We Use Your Information

We use your information primarily to deliver, manage, and coordinate your healthcare. This includes:

• Assessing your physical health, diagnosing conditions, and administering chiropractic adjustments or remedial massage therapies.

• Processing financial claims with Medicare, DVA, private health funds, or Aged Care package providers.

• Sending you appointment reminders, clinical updates, or administrative notices via SMS or email.

 

5. When We Disclose Your Information

We do not sell, rent, or trade your personal information. Your information is only disclosed to third parties under the following circumstances:

• Coordinated Care: Sharing clinical notes, progress reports, or treatment updates with your referring GP, specialists, or other members of your healthcare team.

• Third-Party Service Providers: Utilising secure cloud-based software platforms to run our clinic. Your clinical and scheduling data is securely processed and stored by Cliniko. Financial transactions and claims are securely processed via integrated terminals (such as Tyro or HICAPS).

• Funding and Regulatory Bodies: Disclosing necessary treatment and billing data to Medicare, the DVA, or your designated Aged Care facility managers/package providers to facilitate funding and audits.

• Legal Requirements: When required or authorised by Australian law (e.g., in response to a subpoena or mandatory public health reporting).

 

6. Data Security and Storage

We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure. Your digital clinical records are securely stored on Cliniko, which uses bank-grade encryption and complies with strict Australian privacy standards. All historical physical files are kept in locked, secure on-site storage.

 

7. Accessing and Correcting Your Records

You have a legal right to request access to the personal and health information we hold about you. You may also request that we correct or update any information that is inaccurate or out of date. To request access or corrections, please get in touch with our privacy officer in writing using the details provided below. We will respond to your request within a reasonable time frame.

 

8. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to update your details, or would like to lodge a formal complaint about how we have handled your privacy, please get in touch with us at:

• Clinic Name: Radiant Life Wellness

• Privacy Officer: Clinic Manager

• Email Address: admin@radiantlifewellness.com.au

• Phone Number: 0481593165

• Postal Address: 2/11 Robinson Road, Rockingham, 6168

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information

Commissioner (OAIC) at www.oaic.gov.au.